Service Operations Manager - Industrial Doors

Wiese Group•Springfield, MO

6d•Hybrid

About The Position

Wiese USA, a leading material handling dealer with over 80 years of success, is seeking an exceptionally organized, self-motivated, and highly qualified Operations Manager for the Dock and Door Division. This role is crucial for implementing Wiese's strategic plan to achieve profitability and growth at the local level. The manager will lead by example, promoting Wiese's vision, values, culture, and safety, while supporting the company's leadership in the material handling equipment and service industry. The successful candidate will lead a service and parts staff to its highest revenue potential, collaborate with sales and rental teams, and champion local safety initiatives to ensure team members' well-being. As a manager, you will mentor and develop staff to achieve peak performance, with success measured by the team's ability to meet strategic business goals. Wiese is committed to team member development through training and offers a competitive compensation package.

Requirements

Minimum of 3 years supervisory experience of service/repair department.
Basic understanding of all our products and services required.
Strong communication skills including the desire to develop and lead a team.
Ability to manage/prioritize multiple tasks/projects.
Basic understanding of business management, financial documents, team building, motivation skills.
Effective computer skills.
Professional appearance and demeanor.
Master Microsoft Excel, Outlook and Word.

Nice To Haves

Proven ability to develop a team through visionary leadership.
Proven ability to strengthen existing customer relationships and develop new ones.
Proven ability to promote company products and services.
Construction background or related experience preferable.
A general knowledge of construction or related experience is highly desirable.

Responsibilities

Manage all aspects of the business at the local level.
Implement Wiese’s strategic plan to achieve specific goals of profitability and growth.
Lead by example, promoting Wiese's vision, values, culture, and safety.
Support the company's leadership in the material handling equipment and service industry.
Understand the market and anticipate the needs of current and prospective customers.
Lead a service and parts staff to its highest revenue potential.
Work as a partner with sales and rental teams.
Lead local safety efforts to ensure team members go home healthy every day.
Act as both a mentor and teacher, hiring and developing staff to bring out the team’s very best performance.
Manage and monitor Dock & Door Division profitability.
Exceed high quality and productivity standards.
Generate new business through local community involvement.
Communicate flawlessly with others.
Organize, plan and prioritize job duties.
Process analytical and technical information.
Problem solve and think strategically.
Manage large and small-scale projects and change.
Understand process improvement.