Service Operations Distribution Specialist

Distro • West Miami, FL

2d • Onsite

About The Position

Responsible for delivering exceptional service in a high-volume payroll provider environment by ensuring accurate, timely, and secure distribution of payroll materials. This role manages end-to-end printing, packaging, and preparation of payrolls for the organization’s client base, ensuring quality, timelines, procedures, and compliance.

Requirements

• Excellent communication and interpersonal skills; ability to collaborate across teams and build positive working relationships.
• Strong time management and prioritization skills in a fast-paced environment.
• Flexibility to perform various print-room assignments, operate different equipment, run varied production jobs, and learn new machinery or processes.
• Ability to collaborate with internal departments to support seamless operations and workflow coordination.
• Strong work ethic, teamwork orientation, professionalism, reliability, and enthusiasm.
• Sound decision-making skills to evaluate complex information and determine appropriate actions.
• Working knowledge of shipping and logistics vendors (FedEx, UPS, other couriers) to coordinate shipments, evaluate service levels, manage vendor relationships, and identify cost-saving opportunities.
• Exceptional attention to detail for reviewing printed documents and ensuring quality and accuracy standards.
• High school diploma preferred; equivalent combination of experience, skills, and education (including relevant non-traditional degree programs or job training) required.
• One (1) or more years of experience with cloud-based printing solutions preferred.
• One (1) or more years of experience with administrative and clerical procedures.
• Experience with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications as needed.
• Primarily sedentary work (sitting for extended periods); frequent use of hands/fingers for keyboard, mouse, and office equipment; occasional walking in the office; visual acuity to read/analyze computer and printed data; minimal lifting but may involve handling documents and light office supplies.
• Sustained attention to accurately assemble, inspect, and verify payroll packages; attention to detail for quality checks; monitoring of computer processing jobs and equipment operation; problem-solving to identify, document, and escalate issues; ability to maintain productivity and accuracy under strict deadlines; task sequencing and multitasking across production and distribution steps.
• Clear verbal communication with supervisors and team members; accurate written completion of logs, checklists, and confirmations for tracking and audit; timely operational coordination and status updates; professional, respectful interaction with team members; cultural sensitivity when communicating with individuals from diverse backgrounds; strict confidentiality handling sensitive payroll, employee, client, acquisition, and business information.

Nice To Haves

• One (1) or more years of experience with cloud-based printing solutions preferred.

Responsibilities

• Assemble and prepare payroll packages by client number, ensuring required materials (registers, departmental reports, worksheets, liability reports, checks, vouchers, miscellaneous documents) are included and meet quality and production timeline standards.
• Operate office and production equipment (mailing systems, shipping PCs, printers, sealers, and related machinery) to ensure timely processing of payroll and client packages.
• Inspect printed payroll checks, perform quality checks, sort, and package for secure pickup or delivery.
• Coordinate and complete daily posting of mail and overnight shipping labels to meet distribution schedules.
• Accurately complete package confirmations, logs, and checklists to track security and location of all package movement.
• Follow security, confidentiality, and audit protocols to protect sensitive client and payroll information per company policies.
• Identify, document, and escalate discrepancies or issues to appropriate personnel to prevent missing, incorrect, or delayed output.
• Stage and replenish packaging supplies to maintain continuous production readiness.
• Load and unload paper stock and related materials to support printers and production equipment.
• Execute daily processing and printing tasks across multiple platforms, ensuring accuracy and timeliness of outputs.
• Coordinate and monitor computer processing jobs, verify successful completion, and address interruptions or errors promptly.
• Maintain regular, on-site attendance as an essential function due to secure system access, collaboration on sensitive matters, operational meetings, and hands-on activities.
• Build and maintain relationships with team members and peers to ensure effective coordination of communications and services.
• Provide light administrative support (filing digital documents, maintaining shared drives, archiving vendor or training records).
• Help maintain cleanliness and organization of production and storage areas.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and other duties as assigned by supervisor.

Benefits

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED