Service Operations Data Analyst Intern

Kestra Medical Technologies Inc.•Kirkland, WA

8h•Hybrid

About The Position

The Service Operations Data Analyst Intern will be assigned to a functional Team Manager and an internship mentor or co-mentors. Work performed will be hands on, may contribute to a project as a whole, but does not directly impact the outcome. At the conclusion of the internship, the intern will have a clear understanding of how their studies directly contribute to their course of study and/or the medical device industry. This is a part-time summer internship position, working with the Service Operations and Returns Department at Kestra.

Requirements

Be currently enrolled at an accredited university pursuing an undergraduate degree in Business Analytics, Data Analytics, Information Systems, Operations Management, Statistics, or a related field.
Proficiency in Microsoft Excel, including formulas, pivot tables, charts, and data organization.
Strong analytical, problem-solving, and critical-thinking skills.
Strong attention to detail and ability to work with data accurately.
Effective written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines.
Experience with Power BI, SQL, Salesforce reports/dashboards, or similar reporting tools.
Experience with data visualization, dashboard creation, or recurring operational reporting.
Ability to translate data into clear insights, risks, and recommended actions.
Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past 6 months
Must not have completed one year of continual employment with Kestra Medical Technologies
Must be at least 18 years of age
Must possess unrestricted work authorization
Must complete a criminal and employment background screening that meets the allowable FDA requirements and is in accordance with EEOC rules and regulations
Must complete a pre-internship drug screen

Nice To Haves

Interest in healthcare, medical technology, service operations, contact centers, logistics, or process improvement a major plus.

Responsibilities

Build and maintain reports, dashboards, and recurring performance summaries for Technical Support and Product Returns.
Analyze operational workflows to identify trends, bottlenecks, gaps, and improvement opportunities.
Support end-to-end Returns funnel analysis from end of journey through completed return processing.
Evaluate return performance by contact path, source, patient status, outreach method, and case outcome.
Partner with operational leaders and team members to validate data, reporting logic, and workflow assumptions.
Prepare weekly and monthly insights that clearly communicate performance, risks, and recommended actions.
Document reporting definitions, data sources, assumptions, and repeatable processes.