Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists•Village of Elmsford, NY

1d•$75,000 - $85,000

About The Position

ImageFIRST is seeking a motivated, results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility. This dynamic, hands-on leadership role is accountable for how service is delivered each day, working closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager. The position focuses on route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance, and offers a path toward senior Service and Operations leadership positions. The coordinator leads daily face-to-face check-ins with Customer Advocates, provides coaching and feedback, analyzes route and customer data, and turns insights into practical recommendations and actions. The role also helps ensure fleet readiness and compliance with DOT and safety standards, anticipates service challenges, and follows action plans through to measurable improvements in service, revenue, and profitability.

Requirements

Ability to lead, influence, and direct people.
Willingness to speak up, deliver direct feedback, and follow through on execution.
Ability to build positive relationships through frequent daily interaction with associates.
Ability to turn data into insight and insight into clear recommendations and action.
Strong organizational, analytical, and problem-solving abilities.
Comfort working in Excel, including pivot tables, formulas, and data cleanup, and in Power BI.
Excellent communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Associate degree or higher required.
Valid driver's license and ability to obtain DOT medical certification.

Nice To Haves

Experience in service, operations, logistics, distribution, or route-based businesses.

Responsibilities

Lead daily face-to-face check-ins with Customer Advocates, providing coaching, feedback, and support to help them meet daily service standards.
Analyze route and customer data to identify opportunities to improve service performance and grow the business.
Translate data insights into business-minded recommendations and actions for Service teams.
Anticipate challenges and drive solutions that improve customer retention and loyalty.
Help ensure fleet readiness and compliance with DOT and safety standards.
Track action plans through to measurable improvements in service, revenue, and profitability.
Build trust and respect with Customer Advocates and partner with District Service Managers and plant leadership.