Service Operations Coordinator

Kings Energy Services • Nisku, AB

8h • Onsite

About The Position

Kings Energy Services is seeking a Service Operations Coordinator to help keep our service operations running efficiently. In this role, you will coordinate customer service orders, valve scheduling, job documentation, inventory activities, and billing readiness while working closely with technicians, operations, business development, and customers. The ideal candidate is a strong communicator who delivers excellent customer service, manages competing priorities, and takes pride in maintaining accurate records and efficient processes.

The Service Operations Coordinator facilitates the transaction between the customer and the company through the successful management of product and service delivery. They work closely with Team Leads, Operations and Business Development to ensure that policies and procedures are being followed by staff and management where it relates to this position and all its responsibilities. Other aspects of this role will include an inventory control component and may also assist with shipping/receiving, administrative, and clerical obligations.

Requirements

• High school diploma or equivalent.
• Billing, quoting, purchase orders and invoicing experience.
• Excellent Customer Service skills.
• Ability to work under pressure and within time constraints and to manage time effectively and efficiently.
• Demonstrated ability to effectively work within complex, fast-moving work environment under minimal supervision.
• Product and service knowledge.
• Excellent verbal and written communication skills.
• Accuracy and strong attention to detail for data entry and paperwork.
• Strong analytical skills.
• Ability to work as a positive contributing member within a team environment.
• Initiative to take a hands-on approach in developing systems and procedures.
• Basic computer skills; Microsoft Office (Word, PowerPoint, Excel and Outlook), Microsoft Business Central (ERP)
• Problem solving, communication, and organizational skills.
• Must be able to effectively read, write, and speak English

Nice To Haves

• Inside Sales skills or the willingness to learn.

Responsibilities

• Take direction and fulfill responsibilities from the Service Team Lead.
• Work closely with the Team Lead for all valve scheduling and paperwork requirements.
• Review and maintain the accuracy and ensure completeness of all paperwork prior to billing (POs, estimates, quotes, sales orders, etc.)
• Build and maintain strong relationships with internal and external customers.
• Create and track the paper flow within the shop.
• Assign and prioritize customer jobs for all valves (call ins, scheduled or sales requested).
• Ensure work orders are filled out in accordance with customer and company requirements.
• Ensure validity of data input and integrity of information is properly recorded in the VeeBase system.
• Handle and manage questions from employees and customers regarding procedures, products, and issues that may arise regarding scheduling and paperwork.
• Adhere to daily, weekly, monthly reporting requirements as established by the Service Champion Lead.
• Participate in daily toolbox meetings.
• Prepare job packages for Custom Submissions and acceptance at US border crossing for US customers – both incoming and outgoing.
• Ensure parts consumed in service work are accurately reflected on invoice.
• Work and collaborate with Team lead - Inventory/Purchasing to report stock issues.
• Perform quarterly cycle counts of inventory.
• Track, develop, and maintain processes for ensuring accurate inventory management.
• Act as the administrative point of contact between the internal and external clients.
• Initiate Nonconformance reports where any product or services do not meet Purchase Order, Contract, Work Order, or Industry regulated requirements.
• Demonstrate and emphasize safety conscience attitude while building a culture of trust and accountability.
• Assist with physical check in of incoming orders and transfer to stock.
• Pull parts and complete paperwork necessary to quickly get needed parts to internal and external customers.

Benefits

• We are built on our core values of Trust, Accountability, Commitment, and Teamwork, and we take pride in delivering honest, transparent service with no surprises to our clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED