Service Operations Coordinator - ONSITE
About The Position
The Service Operations Coordinator serves as the primary liaison between customers, Field Service Engineers, and internal teams, ensuring timely service execution and an outstanding customer experience. This position reports to the Sr. Customer Support Manager, is part of the Technical Service team, and will be fully ONSITE at either of our facilities in Deerfield, IL OR Waltham, MA. In this role, you will have the opportunity to respond to customer inquiries via phone, email, and web-to-case channels. You will manage customer quotes, purchase orders, and service requests, coordinate service scheduling, work orders, and parts orders. You will also maintain accurate records in Salesforce and SAP, and communicate service updates and resolve customer issues through cross-functional collaboration.
Requirements
- High School Diploma or GED equivalent required.
- 1+ year experience in customer service, dispatching, service coordination, or order management.
- 1 year experience with Salesforce, SAP, or similar business systems.
Nice To Haves
- Associate's or Bachelor’s degree
Responsibilities
- Respond to customer inquiries via phone, email, and web-to-case channels.
- Manage customer quotes, purchase orders, and service requests.
- Coordinate service scheduling, work orders, and parts orders.
- Maintain accurate records in Salesforce and SAP.
- Communicate service updates and resolve customer issues through cross-functional collaboration.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
