Service Operations Coordinator
About The Position
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process. This includes booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs. The role interacts with the General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and improve customer communication. The position requires a High School education or equivalent and 2+ years of progressive and successful customer service experience, along with an appetite for learning a new industry.
Requirements
- 2+ years of progressive and successful customer service experience.
- High School education or equivalent.
- Proficient in MS Word and Excel.
- Well Organized.
- Customer service mindset.
Nice To Haves
- Appetite for learning a new industry.
Responsibilities
- Provide specialized support to the Service Business tendered repair process.
- Book secured Quoted Repair orders in SAP.
- Initiate invoice downpayments.
- Requisition parts.
- Follow-up with customers.
- Coordinate with Operations and customers to schedule planned repairs.
- Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
- Perform general office work and administrative tasks related to the ongoing service business of the branch.
- Maintain Technician on-call Scheduler for overtime calls.
- Maintain Scheduler Area Editor.
- Monitor Dispatch Board.
- Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly.
- Audit completeness and accuracy of KONECT Building Site notes.
- Provide internal Technician support.
- Manage Fleet Vehicles.
- Assist with Invoice disputes.
- Manage and order Office Supplies.
- Perform reporting functions for Branch Staff Meetings.
- Process utility invoices.
- Perform additional duties as assigned.
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
