Service Operations Assistant
Albertsons•Plano, TX
•Onsite
About The Position
The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.
Requirements
- Previous retail or customer service experience preferred
- Strong customer service and communication skills
- Basic understanding of cash handling and POS systems
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
Responsibilities
- Support daily front-end operations, including checkout flow, customer service desk, and queue management
- Ensure registers and service areas are properly staffed and operating efficiently
- Assist in monitoring transaction accuracy, payment handling, and policy compliance
- Maintain cleanliness, organization, and readiness of all front-end areas
- Deliver excellent customer service by assisting customers with transactions, returns, and inquiries
- Address and resolve customer concerns promptly and professionally
- Support a friendly, fast, and efficient checkout experience
- Promote customer loyalty programs and store initiatives
- Assist with cash handling procedures, register audits, and safe counts
- Support scheduling coordination and shift coverage adjustments as needed
- Help maintain accurate store records related to front-end activities
- Assist with communication between front-end team and store leadership
- Support training and onboarding of new front-end associates
- Provide guidance during shifts to ensure productivity and service standards are met
- Reinforce company policies, procedures, and service expectations
- Promote a positive, team-focused work environment
- Ensure adherence to all company policies, cash handling procedures, and compliance standards
- Maintain a safe and secure work environment at the front end
- Follow all safety guidelines and support loss prevention efforts
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
