Service Operations Assistant

Albertsons Companies • Southlake, TX

2d • Onsite

About The Position

The Service Operations Assistant supports Front-End leadership in driving efficient, customer-focused store operations. This role ensures smooth execution of front-end processes, maintains service standards, and provides operational and administrative support to deliver a positive shopping experience.

Requirements

• Previous retail or customer service experience preferred
• Strong customer service and communication skills
• Basic understanding of cash handling and POS systems
• Detail-oriented with strong organizational skills
• Ability to multitask in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays

Responsibilities

• Support daily front-end operations, including checkout flow, customer service desk, and queue management
• Ensure registers and service areas are properly staffed and operating efficiently
• Assist in monitoring transaction accuracy, payment handling, and policy compliance
• Maintain cleanliness, organization, and readiness of all front-end areas
• Deliver excellent customer service by assisting customers with transactions, returns, and inquiries
• Address and resolve customer concerns promptly and professionally
• Support a friendly, fast, and efficient checkout experience
• Promote customer loyalty programs and store initiatives
• Assist with cash handling procedures, register audits, and safe counts
• Support scheduling coordination and shift coverage adjustments as needed
• Help maintain accurate store records related to front-end activities
• Assist with communication between front-end team and store leadership
• Support training and onboarding of new front-end associates
• Provide guidance during shifts to ensure productivity and service standards are met
• Reinforce company policies, procedures, and service expectations
• Promote a positive, team-focused work environment
• Ensure adherence to all company policies, cash handling procedures, and compliance standards
• Maintain a safe and secure work environment at the front end
• Follow all safety guidelines and support loss prevention efforts

Benefits

• medical
• dental
• vision
• disability insurance
• life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay
• retirement benefits (pension and/or 401(k) eligibility)
• quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed