Service Operations Assistant

Albertsons•Fort Worth, TX

6d•Onsite

About The Position

The Service Operations Assistant supports front-end and service department operations by ensuring smooth daily execution, excellent customer service, and operational efficiency. This role assists in supervising front-end associates, managing customer flow, and maintaining service standards across all touchpoints.

Requirements

Previous retail or customer service experience preferred
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Basic math and computer skills
Ability to stand for extended periods
Occasional lifting up to 25–40 lbs
Frequent walking, bending, and reaching

Nice To Haves

Leadership or supervisory experience is a plus

Responsibilities

Support daily operations of checkstands, self-checkout, and customer service desk
Monitor front-end flow and adjust staffing to minimize wait times
Ensure registers, SCO units, and service areas are fully operational
Assist with opening and closing procedures as needed
Deliver outstanding customer service and lead by example
Resolve customer issues quickly and professionally
Support returns, refunds, exchanges, and service inquiries
Promote loyalty programs and store initiatives
Assist in training, coaching, and guiding front-end associates
Delegate tasks and ensure completion of daily responsibilities
Reinforce company standards, policies, and procedures
Help maintain a positive, team-oriented work environment
Support cash control procedures, audits, and accountability
Assist with till counts, pickups, and safe audits
Ensure compliance with all company policies and safety standards
Help prevent loss through awareness and proper procedures
Coordinate with department heads to support store-wide operations
Assist during peak business periods and special events
Maintain cleanliness, organization, and overall store readiness