Service Operations Assistant

Albertsons Companies • Lewisville, TX

3d • Onsite

About The Position

The Service Operations Assistant supports front-end operations by assisting with customer service, associate support, store administration, operational compliance, and service execution. This position helps ensure a positive customer experience, efficient checkout operations, and adherence to company policies and procedures while supporting the Service Operations Manager and front-end leadership team. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Requirements

• Customer service skills
• Communication skills
• Organizational skills
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to handle cash and perform basic math
• Knowledge of company policies and procedures

Nice To Haves

• Previous experience in a retail or customer service role
• Experience with cash handling and point-of-sale systems
• Leadership or supervisory experience

Responsibilities

• Assist in coordinating daily front-end activities to ensure efficient customer service operations.
• Support checkout lane coverage and monitor customer flow throughout the day.
• Assist with customer service desk operations as assigned.
• Ensure front-end areas remain clean, organized, and customer-ready.
• Support implementation of company service initiatives and operational programs.
• Deliver exceptional customer service and promote a customer-first culture.
• Assist customers with inquiries, returns, exchanges, refunds, and service-related concerns.
• Resolve customer issues promptly and escalate concerns when appropriate.
• Support store programs, loyalty initiatives, and promotional events.
• Maintain a professional and positive customer experience.
• Assist with training and mentoring front-end associates.
• Provide operational support and guidance to cashiers and courtesy clerks.
• Promote adherence to customer service expectations and company standards.
• Support daily communication between associates and department leadership.
• Help reinforce company policies and procedures.
• Assist with front-end cash accountability procedures.
• Support register audits, till counts, cash pickups, and balancing activities as assigned.
• Ensure compliance with company cash-handling policies.
• Monitor front-end operational controls and report discrepancies appropriately.
• Support efforts to minimize financial losses and operational risks.
• Assist with execution of company policies, procedures, and operational standards.
• Support compliance with age-restricted sales, safety standards, and regulatory requirements.
• Maintain accurate operational records and reports as assigned.
• Assist leadership with administrative and operational projects.
• Promote workplace safety and loss prevention practices.
• Assist the Service Operations Manager with daily operational responsibilities.
• Support staffing plans and work assignments based on business needs.
• Help coordinate front-end activities during peak business periods.
• Assume additional responsibilities as necessary to support store operations.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed