Service Operations Assistant

Albertsons Companies • Fort Worth, TX

14h • Onsite

About The Position

The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and delivering a positive customer experience. This position helps coordinate associates, maintain efficient checkout operations, support customer service, and ensure front-end standards are consistently maintained. The Service Operations Assistant serves as a key leader on the front end and provides leadership coverage when needed.

Requirements

• Strong customer service and communication skills.
• Strong organizational and time-management skills.
• Ability to provide direction and support to multiple associates in a fast-paced environment.
• Ability to handle customer concerns calmly and professionally.
• Ability to prioritize multiple responsibilities and respond quickly to changing business needs.
• Ability to work independently while contributing effectively as part of a team.
• Must be dependable, organized, professional, and able to demonstrate good judgment.
• Ability to work a flexible schedule based on business needs, including early mornings, evenings, weekends, and holidays.

Nice To Haves

• Previous retail, grocery, customer service, or related experience preferred.
• Previous leadership or supervisory experience preferred.
• Basic understanding of cash-handling and front-end procedures preferred.

Responsibilities

• Assist the Service Operations Manager with the daily operation and performance of the front end.
• Provide friendly, professional, and efficient customer service.
• Support, coach, and train front-end associates to ensure consistent execution of service standards.
• Help assign daily responsibilities and provide direction to cashiers, courtesy clerks, and other front-end associates.
• Monitor checkout lanes and customer traffic to maintain efficient service and minimize customer wait times.
• Open or close additional checkout lanes based on customer volume and business needs.
• Assist customers with questions, concerns, refunds, price discrepancies, and other service-related needs.
• Help ensure registers, self-checkout areas, customer service areas, and entrances remain clean, organized, and properly supplied.
• Monitor self-checkout operations and provide assistance to customers as needed.
• Assist with associate breaks, lunches, and front-end coverage to maintain efficient operations throughout the shift.
• Support cash-handling procedures and help ensure company policies are followed.
• Assist with register pickups, tills, cash accountability, and other front-end financial procedures as assigned.
• Help maintain accurate pricing and address price discrepancies according to established procedures.
• Monitor courtesy clerk responsibilities, including bagging, cart retrieval, carry-outs, cleaning, and other assigned duties.
• Help maintain adequate shopping cart levels and overall cleanliness of the store entrance and front-end areas.
• Respond to customer concerns professionally and work toward timely and appropriate resolutions.
• Assist with opening and closing front-end responsibilities as assigned.
• Follow all company policies, safety procedures, and operational standards.
• Communicate staffing concerns, equipment issues, service opportunities, and operational needs to the Service Operations Manager or store leadership.
• Step into additional leadership responsibilities when the Service Operations Manager is unavailable.
• Support other areas of the store as needed and contribute to a positive, team-oriented work environment.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed