Service Operations Assistant

Albertsons Companies • Houston, TX

10d • Onsite

About The Position

The Service Operations Assistant supports the daily operations of the service department by coordinating administrative activities, assisting customers, maintaining records, and ensuring efficient operational workflows. This role serves as a key liaison between customers, service team members, and management to support service excellence and operational efficiency.

Requirements

• Coordinate administrative activities
• Assist customers
• Maintain records
• Ensure efficient operational workflows
• Serve as a key liaison between customers, service team members, and management
• Support service excellence and operational efficiency
• Work in a fast-paced, dynamic environment

Responsibilities

• Assist with the coordination of daily service department activities.
• Maintain accurate service records, reports, and documentation.
• Monitor service requests and ensure timely follow-up and resolution.
• Support scheduling and workflow management for service operations.
• Assist in implementing operational procedures and process improvements.
• Prepare and maintain reports, spreadsheets, and operational data.
• Process service-related paperwork, invoices, and work orders.
• Maintain inventory and order office or service-related supplies.
• Ensure all records are current, organized, and compliant with company standards.
• Serve as a point of contact for customer inquiries and service requests.
• Schedule appointments and communicate service updates to customers.
• Resolve routine customer concerns or escalate issues as needed.
• Maintain a professional and customer-focused experience.
• Coordinate with service technicians, supervisors, and management.
• Support onboarding and training activities for new team members.
• Assist in communication of operational updates and departmental initiatives.
• Participate in team meetings and provide administrative support.
• Ensure adherence to company policies, procedures, and service standards.
• Maintain confidentiality of customer and company information.
• Support audits, inspections, and compliance-related activities.
• Monitor service quality metrics and report findings to leadership.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed