Service Operations Analyst- Intermediate

Sony Pictures Animation•Los Angeles, CA

19d•$84,000 - $105,000

About The Position

Sony Pictures Animation is hiring a Service Operations Analyst to provide technical support to studio users across hardware, software, and networking. The role includes remote and on-site support, maintaining Mac workstations and specialized artist hardware, supporting remote streaming and VPN workflows, managing accounts and software licenses, and automating routine tasks. The position works closely with Imageworks pipeline and systems engineering teams to resolve infrastructure issues and maintains IT asset and access records. The posting describes the studio as a pre-production animation studio in Los Angeles that creates feature animation and animated series and empowers filmmakers to lead the creative process.

Requirements

1–3 years of hands-on technical support or systems engineering experience.
Deep proficiency in Mac OS administration and troubleshooting.
Working knowledge of Windows operating systems for high-end desktop environments.
Familiarity with creative software and front-end animation or editorial packages, such as Adobe Creative Cloud, Avid Media Composer, Storyboard Pro, Maya, Zbrush, and Blender.
Hands-on experience supporting remote desktop streaming protocols such as Parsec and artist peripherals such as Cintiqs and calibrated monitors.
Basic Python or Bash scripting skills for automation and deployment.
Strong customer-service mindset and excellent verbal and written communication skills.
Ability to prioritize competing support tickets under tight production deadlines.

Nice To Haves

Experience in an animation, VFX, or post-production environment.

Responsibilities

Provide remote and on-site technical support and troubleshooting for more than 100 users across hardware, software, and networking needs.
Deploy, configure, and maintain Mac workstations, including MacBook Pros and MacBook Airs, for studio applications.
Set up, support, and troubleshoot Wacom/Cintiq tablets and color-accurate Eizo displays.
Support remote workstation streaming environments such as Parsec and secure VPN access for off-site artists and remote crew.
Provision and manage user accounts, permissions, and SaaS licensing across Google Workspace and studio directory tools.
Write basic Python or Bash shell scripts to automate workstation setups, system updates, and routine maintenance.
Partner with Imageworks (SPI) pipeline and systems engineering teams to escalate, track, and resolve complex infrastructure issues.
Maintain IT asset management records, hardware inventories, and user access setups.