Service Operations Analyst- Intermediate

Sony Pictures Animation•Los Angeles, CA

18d

About The Position

The Service Operations Analyst provides critical remote and on-site technical support across hardware, software, and networking infrastructure for studio users. The role supports production and overhead teams by deploying and maintaining a Mac-dominant environment, managing specialized animation hardware, and supporting remote streaming workflows. The position aims to ensure artists and filmmakers can work without technical friction in their creative process. Sony Pictures Animation is a pre-production animation studio based in Los Angeles, California, creating feature animation and animated series with artists from around the world. The company describes its focus as empowering filmmakers to lead the creative process and producing bold, innovative visual storytelling. The anticipated base salary is $40.00 to $51.00 per hour. The role may also qualify for incentives and/or comprehensive benefits. Actual base salary depends on factors including qualifications, relevant experience, education, certifications or professional licenses, and, if applicable, position location. Sony Pictures Animation is an equal opportunity employer and provides reasonable accommodations in compliance with the Americans with Disabilities Act. Applicants are evaluated without regard to protected characteristics, and qualified applicants with arrest or conviction records will be considered in accordance with applicable law.

Requirements

1–3 years of hands-on technical support or systems engineering experience; animation, VFX, or post-production experience is ideal.
Deep proficiency in Mac OS administration and troubleshooting.
Working knowledge of Windows operating systems for high-end desktop environments.
Familiarity with creative software and front-end animation/editorial packages, such as Adobe Creative Cloud, Avid Media Composer, Storyboard Pro, Maya, Zbrush, and Blender.
Hands-on experience supporting remote desktop streaming protocols such as Parsec and artist peripherals such as Cintiqs and calibrated monitors.
Basic Python or Bash scripting skills for automation and deployment.
Strong customer-service mindset and excellent verbal and written communication skills.
Ability to prioritize competing support tickets under tight production deadlines.

Nice To Haves

Experience in an animation, VFX, or post-production environment.

Responsibilities

Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
Deploy, configure, and maintain Mac workstations, including MacBook Pros and Airs, for optimal performance with studio applications.
Support, set up, and troubleshoot artist hardware, including Wacom/Cintiq tablets and color-accurate Eizo displays.
Support remote workstation streaming environments such as Parsec and secure VPN access for off-site artists and remote crew.
Provision and manage user accounts, permissions, and SaaS licensing across Google Workspace and studio directory tools.
Write basic Python or Bash shell scripts to automate workstation setups, system updates, and routine maintenance tasks.
Partner with Imageworks (SPI) pipeline and systems engineering teams to escalate, track, and resolve complex infrastructure issues.
Maintain accurate IT asset management records, hardware inventories, and user access setups.