Service Operation Coordinator

Boudreau Pipeline•Corona, CA

6d•$26 - $36•Hybrid

About The Position

The Service Writer is responsible for receiving, documenting, and coordinating all equipment and fleet service requests for the SHOP. This role serves as the primary point of contact between Field Operations, Mechanics, Dispatch, and Management by accurately capturing service needs, generating work orders, communicating repair status, and ensuring complete and accurate service documentation. The Service Writer plays a critical role in supporting efficient workflow, minimizing downtime, and ensuring high-quality service communication.

Requirements

2–5 years of experience in service writing, fleet administration, shop administration, dispatch, or equipment operations support required.
Experience in construction, utilities, transportation, or heavy equipment environments strongly preferred.
Valid California driver’s license required
Ability to communicate effectively in both English and Spanish is preferred.
Strong documentation, data entry, and administrative tracking skills.
Strong organizational and multitasking abilities.
High attention to detail and accuracy.
Strong written and verbal communication skills.
Ability to prioritize multiple service requests in a fast-paced environment.
Proficiency in Microsoft Excel, Word, Outlook, and service/work order management systems, including B2W, Tenna, PFW, or similar software platforms.
Ability to work cross-functionally with Mechanics, Dispatch, Operations, and Leadership.
Strong internal customer service and problem-solving skills.

Nice To Haves

Experience in construction, utilities, transportation, or heavy equipment environments strongly preferred.
Ability to communicate effectively in both English and Spanish is preferred.

Responsibilities

Receive and document all incoming service and repair requests from Operations and Field Leadership.
Create, update, and close service work orders with accurate labor, parts, and repair information.
Communicate equipment condition, repair status, and completion timelines to Operations and Dispatch.
Coordinate with Mechanics and the Service Manager on repair prioritization and scheduling.
Verify equipment information, unit numbers, locations, and service histories.
Track work order progress from intake through completion.
Review completed work orders for accuracy, completeness, and documentation quality.
Assist with tracking preventive maintenance intervals and service scheduling.
Maintain organized electronic and physical service records.
Support warranty claim documentation and outside vendor service coordination.
Assist with parts identification, documentation, and coordination with inventory teams.
Support DOT inspection documentation and fleet compliance records.
Prepare service activity reports and repair history summaries for leadership.
Provide professional internal customer service to operations and field teams.
Maintain confidentiality of repair costs, equipment conditions, and operational data.
Performs other related duties as required or assigned. Responsibilities may be modified or added based on operational needs and business priorities.