Operation Coordinator

OSL Retail Services Inc•Mississauga, ON

4d•CA$50,000 - CA$55,000

About The Position

We have an exciting opportunity to hire an Operations Coordinator. Reporting to the Operations Excellence Lead, the successful candidate will be accountable for providing operational support to our Sales and Marketing teams. Our ideal candidate is a detail-oriented and analytical professional with experience supporting operational processes, reporting, and CRM management. As an Operations Coordinator, you will assist with day-to-day operational activities by maintaining accurate records, supporting reporting and analytics, coordinating information across CRM tools, and identifying opportunities to improve processes and data quality. This role contributes to informed decision-making by providing reliable operational insights, and continued process improvements while supporting the organization's broader objectives.

Requirements

Excellent verbal and written communication in English
Strong organizational and time management skills with the ability to manage multiple priorities.
Strong analytical and problem-solving skills with attention to detail.
Understanding of CRM processes, lead management and sales operations
Experience in supporting field sales teams
Strong interpersonal, communication and presentation skills
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Must hold a valid drivers license

Nice To Haves

Experience with CRM systems such as Salesforce, Spotio and Sales Rabbit considered as asset
Diploma or degree in Business, Marketing or equivalent is considered an asset

Responsibilities

Provide timely and accurate reporting, and articulate recommendations to support business decision making
Manage and build relationships with the client to support their needs
Collaborate cross functionally with OSL internal teams to support business and operational requirements
Support CRM administration, lead management and data integrity
Assist with new projects and identify process, reporting and data system opportunities
Support leadership with reporting, data analytics to help drive business decisions and outcomes.
Data accuracy/data integrity, dashboard/report creation
Documentation/process improvements
Perform general reporting and administrative duties as required