Service Navigator - Edmonton

The Open Door Group•Edmonton, AB

7h•CA$32 - CA$34•Onsite

About The Position

This role supports individuals with disabilities and individuals experiencing barriers related to housing instability, mental health, substance use, or other complex social and economic challenges. Service Navigators partner directly with clients to identify personalized life stability goals and create practical pathways forward that reflect each individual’s strengths, priorities, and lived experiences. The Service Navigator acts as a key connection point between clients and community-based supports, including mental health services, housing assistance, food security programs, education and training opportunities, and wraparound employment services. Rather than taking a directive approach, the Navigator works alongside clients as a collaborative partner, fostering personal agency and supporting individuals to move at a pace that feels respectful and manageable.

Requirements

Completion of Social Services Diploma, or related education
Minimum two years of recent, related experience
Non-Violent Crisis Intervention Training (can be acquired after hire)
Certificates in CPR and First Aid
Naloxone Training
Valid Driver’s License and access to a personal vehicle during work hours, with ability to travel as required
Must maintain a satisfactory criminal record, including vulnerable sector check
Demonstrated commitment to Open Door Group mission, vision, and values
Strong understanding of Disability, Equity, and Inclusion (DEI) principles and human rights legislation
Knowledge of homelessness, mental health, substance use, harm reduction, and psychosocial rehabilitation principles
Strong communication, interpersonal, and relationship-building skills
Ability to build trust and foster positive relationships with individuals experiencing complex barriers
Conflict resolution and crisis intervention skills, with the ability to remain composed under pressure
Ability to promote positive change, independence, and client engagement using client-centred approaches
Knowledge of community resources and ability to coordinate wraparound supports
Strong organizational, time management, and caseload management skills
Ability to work independently and collaboratively within a team environment
Strong problem-solving skills, initiative, and adaptability
Proficiency with Microsoft Office, databases, and virtual platforms including Zoom and Teams
Accurate record keeping and attention to detail

Responsibilities

Work directly with clients to identify individualized goals related to life stability, employment readiness, and community connection.
Support clients in developing realistic action plans while fostering autonomy, confidence, and engagement in the process.
Connect clients with a range of community resources and services, including housing supports, mental health services, food security programs, vocational supports, and employment opportunities.
Collaborate with service providers to ensure coordinated and integrated support for clients with complex needs.
Build trusting and respectful relationships with clients from diverse backgrounds and lived experiences.
Use trauma-informed and motivational approaches to support engagement, encourage positive change, and maintain client-centered service delivery.
Respond appropriately to crisis situations and changing client needs while maintaining strong ethical and professional boundaries.
Support clients in navigating systems and advocating for services that promote stability, independence, and meaningful participation in employment and community life.