Service Navigator

Goodwill Greater Milwaukee & Chicago•Aurora, IL

31d•Hybrid

About The Position

The Service Navigator provides a central source of reliable and objective information about various programs and services. This role helps people, businesses, and community organizations understand and evaluate the multiple options available to meet their needs. The Service Navigator assists individuals in finding resources within the community and making informed decisions. They also provide assessment and enrollment counseling for individuals as appropriate, and connect individuals, employers, community resources, educators, and services that further their goals and initiatives. This position sustains policies, procedures, and programs and typically works on projects and tasks that span 3 – 12 months.

Requirements

Two years of college education or experience equivalency, and a minimum of 3 years’ experience.
Experience in one or more: Social Services, Workforce Development, Education, Nonprofit Management, Community Leadership and Development, Communications, Government sectors, or a related field.
Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word) and ability to learn and effectively use various Workforce Development Information systems.
Must have a valid driver’s license.
Frequent travel is required to reach locations within the service region, including urban, suburban, and rural areas.
This role requires occasional evening and weekend event attendance (<10% of the time).

Nice To Haves

Bilingual preferred but not required.
Prior experience working with government grants is preferred.
Knowledge of career assessment, training, and placement preferred.

Responsibilities

Oversee activities to support the use of the service navigation program, including intake, orientation, utilization of resources, workshops, and accurate reporting.
Work closely with business service representatives to provide direct outreach and education to individuals and organizations about available internal and external programs, services, and resources.
Assist with resource development for continued support of the program.
Provide community outreach to partners and potential referral sources. Along with the business service representative, seek out program participants, prioritizing diverse communities with equity-driven strategies.
Maintain relationships with employers, supportive services, community organizations, educators, trade groups, political and community leaders, and others to advance access to service coordination and programmatic goals.
Maintain appropriate participant records, including demographic data, assessments, applications, and other records, in compliance with funding source requirements.
Utilize internal and external databases as required by the partner or funding source.
Develop, implement, and monitor appropriate goals and objectives for each individual or entity needing service navigation.
Assess program participants for job readiness, education and training, and support needs.
Address employers' and individuals' training and hiring needs by matching them to appropriate available services and partners.
Maintain a professional level of confidentiality in all work-related activities.
Ensure all required documentation is completed and securely maintained.
Keep regular notes and records needed for successful service navigation.
Accurately review and document program plans and strategies regularly and complete other necessary records for all assigned service users.
Submit accurate reports to the program manager as required by the program or funding source.
Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
May serve as a team member or subject matter expert on formal projects or within the department.
Effectively engages in change affecting her/him, communicating appropriately with supervisor.
Follows through on learning, skill building, and practice necessary to adapt to change.
Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
Responsible for completing other duties/responsibilities as assigned.