Service / Measure Technician

Expo Home Improvement•Farmers Branch, TX

11h•$24 - $28•Onsite

About The Position

The Service/Measure Technician will be responsible for providing expert measurements for remodeling projects, as well as delivering excellent service during all phases of the customer experience. This role will ensure that all service requests are addressed promptly and professionally, while providing accurate measurements to ensure the success of upcoming installations. The Service/Measure Technician will be a key point of contact for customers, offering friendly, knowledgeable support and addressing any concerns or issues that arise during the service process.

Requirements

4+ years of experience in a service-related role in the home improvement or remodeling industry.
3+ years of experience in a measure technician role in the home improvement industry, preferably window measure and installation knowledge
Strong attention to detail and ability to take accurate measurements.
Excellent communication and interpersonal skills to work with customers and internal teams.
Ability to manage time efficiently and prioritize tasks effectively.
Comfortable working independently and managing a busy schedule.
Basic understanding of home remodeling or construction preferred.
Must have a valid driver’s license and reliable transportation.

Responsibilities

Take accurate measurements of customers’ homes to ensure proper sizing of products for installation.
Assess job sites for any challenges or special conditions that may affect installation or product fitting.
Record detailed information and communicate findings to the project team to ensure proper product selection and installation planning.
Provide excellent customer service by addressing any customer questions or concerns before, during, and after the measurement.
Maintain a professional and positive demeanor, building trust with customers through strong communication and service.
Serve as a customer liaison to ensure clear communication regarding service expectations and timelines.
Complete service calls within established timeframes and document all interactions, measurements, and site assessments accurately.
Maintain a clean and organized work environment, including tools and vehicle.
Prepare and submit service documentation to ensure proper follow-up and accurate records for future work.
Collaborate with installation teams to provide them with accurate measurements and site-specific information.
Communicate any potential issues or adjustments to the Service Manager and the installation team.
Assist in resolving any customer concerns or issues in a timely and professional manner.
Follow all safety protocols, company policies, and local regulations while on job sites.
Ensure the proper use and maintenance of all equipment, tools, and technology needed for service calls.