Window & Door Service Tech- 52k + Bonus

Leap Windows and Doors•Burlington, NC

6d•$52,000 - $64,000•Onsite

About The Position

Leap Windows & Doors, a family-owned NC company, is seeking a Service & Measure Technician to join their team. This role involves two main responsibilities: diagnosing and resolving issues with installed windows and doors (hardware, adjustments, glass, seals, minor repairs) on the service side, and taking precise measurements for custom-built windows and doors on the measure side. The technician will also verify order details with customers and ensure accurate measurements are taken, as they are critical for the project's success. The ideal candidate takes pride in accuracy and craftsmanship, follows procedures, is comfortable in customer homes, can explain technical issues clearly, and is reliable.

Requirements

2 to 4 years of experience in window and door install, service, measurement, or a related trade.
Confidence reading a tape measure and doing basic construction math.
Working knowledge of hand and power tools.
Valid driver's license and an acceptable driving record.
Personal smartphone with reliable cell and data service for field apps and documentation.
Strong customer-service and communication skills.
Comfort using mobile apps and field software for documentation.
High school diploma or equivalent.
Regularly lift and carry up to 50 to 75 pounds.
Work on ladders and at heights, indoors and out, in varying weather.
Move through homes including stairs, uneven terrain, and tight spaces.

Responsibilities

Diagnose and resolve issues with installed windows and doors, including hardware, adjustments, glass, seals, and minor repairs.
Take precise measurements for custom-built windows and doors.
Verify order details with customers, including models, colors, hardware, glass, and operation.
Ensure accurate measurements are taken, as they are critical for project success.
Maintain a high standard of customer service and confidence in the company.