Service Manager

Utility Keystone Trailer Sales•Manheim, PA

12d•$100,000 - $120,000•Onsite

About The Position

The Service Manager will have a principal role in developing, coordinating, and supporting overall service department operations, sales activities, systems, team members, and related functions. This role involves overseeing daily operations, driving department growth, fostering team development, and ensuring customer satisfaction.

Requirements

Servant Leadership – leading by example and with humility
Strategic Thinker – developing and executing strategic plans
Big Picture Mindset – ability to understand the entire business
Business Development – aptitude toward strengthening and growing the business
Strong Communicator – ability to effectively cast vision for the department
Team Builder – exceptional skills in developing and growing teams
Financial Acumen – steward and understand finances well
Relationship Focused – natural ability to connect with others
College degree or equivalent
3 to 5 years of industry related experience and/or training

Responsibilities

Oversee the daily operations of the service department.
Develop and execute all department growth goals.
Create personal development plans for team members.
Build, develop, and solidify relationships with all customers and team members.
Develop a master plan for increasing the efficiency of our systems and job processing.
Build knowledge in all aspects of service operations including but not limited to repair orders, invoicing, estimating, warranty processing, repair procedures, etc.
Develop a team to carry out all needed service-related needs and functions for both shifts.
Utilize and develop the Fusion operating system and other technologies to its full capacity to maximize department efficiency and profits.
Establish a technician recruiting program.
Develop and coordinate a technician training plan and system.
Lead and manage company safety culture program.
Promote technician productivity and general morale through verbal communications and assistance with production related needs.