Service Manager (Commercial/ Industrial Flooring)

CentiMark Corporation•Windsor, CT

7d•$25 - $35

About The Position

QuestMark, a division of CentiMark Corporation, is a national leader in industrial flooring, providing manufacturing facilities with solutions for concrete flooring. The Service Manager develops accounts and territories for the Service Department and oversees service projects, crews, scheduling, and customer satisfaction. The role calls for knowledge of polished concrete, epoxy, and/or hard surfacing, including identifying floor deficiencies and suitable repair solutions. Compensation is $25–$35 per hour based on experience, plus commissions.

Requirements

General flooring and construction experience.
Ability to work successfully both individually and within a team.
Strong communication and people skills.
Valid state driver’s license in good standing.
Analytical, leadership, interpersonal, problem-solving, and organizational/time-management skills.
Must obtain a respirator medical evaluation and pass a fit test.

Nice To Haves

Knowledge of polished concrete, epoxy, and/or hard surfacing, including identifying floor deficiencies and appropriate repair solutions.
Comprehensive understanding of the flooring industry.

Responsibilities

Develop Service Department accounts and territories.
Schedule and manage service crews.
Ensure thorough and complete inspections are performed.
Order maintenance supplies.
Perform minor equipment maintenance.
Use a computer database.
Interact directly with customers.
Plan, schedule, and execute service projects while ensuring customer satisfaction.
Communicate with employees about performance in a timely manner.
Forecast the office’s financial outlook weekly, monthly, and yearly.
Manage service crews and review timesheets.