Service Manager

Feyer Auto Group•Williamston, NC

6h•Onsite

About The Position

Feyer Ford of Williamston is seeking an experienced, motivated Automotive Service Manager to lead our service department. At Feyer Auto Group, we conduct business with integrity, hard work, and genuine care for our employees, customers, and community. Every member of our team plays an important role in our success. We are committed to delivering the award-winning service and value that customers have come to expect from Feyer Ford of Williamston. The ideal candidate is a hands-on leader who can develop employees, improve departmental performance, deliver an outstanding customer experience, and create a positive, accountable work environment.

Requirements

Minimum of three years of automotive service management experience
Proven ability to lead and develop a service department team
Strong understanding of dealership service operations, financial performance, and key performance indicators
Excellent customer service, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Self-motivated, organized, and committed to continuous improvement
Strong computer and dealership management system skills
High school diploma or equivalent required
Valid driver’s license and acceptable driving record

Nice To Haves

Ford dealership experience is preferred but not required

Responsibilities

Lead the daily operations of the service department
Hire, train, coach, and supervise service advisors, technicians, and support personnel
Establish clear goals and hold team members accountable for performance
Monitor departmental sales, gross profit, productivity, efficiency, customer retention, and expense control
Develop and manage the department’s annual operating budget
Work closely with the parts department and dealership leadership to improve overall fixed operations performance
Ensure repair orders are handled accurately, efficiently, and in a timely manner
Assist customers with service concerns and clearly explain recommended maintenance and repairs
Keep customers informed throughout the repair process
Resolve customer complaints promptly, professionally, and appropriately
Maintain a strong customer follow-up process that encourages repeat and referral business
Maintain high customer satisfaction and Customer Service Index ratings
Ensure compliance with manufacturer policies, warranty procedures, dealership processes, and safety standards
Stay current on Ford products, service programs, technology, and required training
Develop marketing and customer-retention strategies to generate additional service business
Build a positive department culture focused on teamwork, accountability, and exceptional customer care