Service Manager

Penske Automotive Group • Santa Ana, CA

22d • $150,000 - $220,000 • Onsite

About The Position

Audi South Coast, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Requirements

• Proven management leadership, with at least two years of automotive retail service management.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• High school diploma or equivalent.
• Two to three years' service experience or equivalent combination of education and experience.
• Ability to effectively hire personnel required to meet departmental and organizational goals.
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals.
• Ability to effectively lead a team to achieve departmental and organizational goals.
• Strong organization skills and ability to multi-task.
• Proficient with Microsoft applications.
• Time management skills and ability to prioritize.
• Excellent communication skills and works well in a team environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, and commissions.
• Exceptional attention to detail.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Works well in a team environment.
• Able to work with a diverse group of people and be a positive influence on departmental morale.

Nice To Haves

• Previous Technician experience
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience.
• ASE Certification

Responsibilities

• Run the service department efficiently and profitably.
• Operate the department at maximum production.
• Control costs.
• Build a loyal clientele.
• Maintain good employee relationships.
• Set and obtain sales and profit objectives.
• Maintain service records.
• Ensure customers have a world-class experience at every step along their ownership journey.
• Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.
• Effectively hire personnel required to meet departmental and organizational goals.
• Manage, discipline, and terminate personnel as required to meet departmental and organizational goals.
• Effectively lead a team to achieve departmental and organizational goals.

Benefits

• health care options (medical, dental and vision)
• 401k savings and retirement plan with company match
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED