Service Manager

Galaxy Service Partners•Washington, DC

39d•$90,000 - $125,000•Onsite

About The Position

Sylvester’s is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and special-application doors, along with a full line of loading dock equipment — partnering with top manufacturers like Rytec, Cookson, LiftMaster, Jamison, and TKO. We take a consultative approach and stand behind a team dedicated to getting the job done right the first time. We’re growing, and we’re looking for a Service Manager in the Washington, DC metro area who shares our commitment to craftsmanship, reliability, and doing right by both our customers and our team. This is a hands-on leadership role sitting between our field technicians and our sales and customer relationships. You’ll keep the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice. You’ll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth. If you lead by example, treat your team like family, and know how to get things done, we want to talk.

Requirements

5+ years of experience in service, construction, trades, or a related industry
A natural leader — someone people want to follow, not just someone with a title
Strong communicator who can work across technicians, customers, and ownership with equal ease
Highly organized, with the ability to juggle multiple jobs and priorities without dropping the ball
Quick learner who can ramp up fast and adapt as the business evolves
Comfortable with materials ordering, job coordination, and service execution
A family-first leadership philosophy — you treat your team with respect and lead with integrity

Nice To Haves

Background in the commercial door, dock equipment, or access control industry
Prior experience in a GM or department head role

Responsibilities

Oversee daily service department operations, including scheduling, dispatching, and job coordination
Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work
Order materials and manage parts inventory to keep jobs on track
Mentor and support field technicians, fostering a culture of accountability, safety, and quality
Serve as an escalation point for customer issues — resolving problems quickly and professionally
Track job progress, identify bottlenecks, and drive continuous improvement
Collaborate with ownership on department performance, reporting, and growth initiatives
Help recruit, onboard, and develop team members as the company scales