Service Manager

Weisiger Group•Atlanta, GA

9d•Onsite

About The Position

Position at LiftOne Find Your Career With LiftOne We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Manager is responsible for directing and coordinating customer service activities of the branch by performing the following duties personally or through subordinate supervisors. This position has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians. LiftOne invests in our employees through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization.

Requirements

Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience.
Proven leadership experience with a strong track record of results
Excellent verbal and written communications skills
Ability to solve practical problems and deal with a variety of concrete variables
Strong listening and presentation skills
Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax.

Nice To Haves

Experience with material handling or other service-oriented industries preferred
Experience with lean operating systems and continuous improvement preferred

Responsibilities

Participate in and lead the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
Attend technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources
Visit with customers, support techs, and follow up on quality in the field
Ensure adherence to all company safety policies along with company policies and best practices
Supervise all customer service jobs to ensure service work meets the highest quality and profitability standards
Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
Manage the preventative maintenance program to achieve the company standards of completion
Recruit, select, and develop service employees including service supervisors and coordinators
Set objectives for service employees and monitor results through appraisals and scorecards
Conduct performance appraisals, training and development activities for subordinates (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
Determine technician staffing levels and lead technician career development and hiring
Prepare schedules for service personnel and ensure paperwork is submitted promptly
Other duties as assigned.