Service Manager, The Driskill Grill

MML Hospitality•Austin, TX

just now•Onsite

About The Position

At McGuire Moorman Lambert Hospitality, we create memorable experiences through thoughtful food, service, and design. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML is known for refined hospitality rooted in storytelling, attention to detail, and a commitment to excellence. We proudly own and operate all our properties, selecting only projects that reflect our vision and values. We are honored to welcome The Driskill Hotel, Austin’s most iconic landmark, into the MML team. A symbol of timeless elegance since 1886, The Driskill represents the heart of the city’s history and hospitality. Within the hotel, The Driskill Bar & Grill brings a modern interpretation of the classic American steakhouse — where warm Texas spirit meets sophisticated design, impeccable service, and a menu crafted for both everyday dining and momentous celebrations. We are seeking a proactive and service-oriented Service Manager. In this role you will lead the planning, coordination and oversight of service operations. You will work closely with internal teams to ensure consistent execution of service standards, support continuous improvement efforts, and contribute to delivering a high-quality experience for our clients/customers and stakeholders.

Requirements

Minimum of 2 years of progressive experience in a fine dining restaurant or high-end hospitality establishment, with at least 2 years in a supervisory or managerial role
Strong knowledge of fine dining service standards, wine and beverage programs, and culinary trends
Excellent leadership abilities, with the capacity to inspire and motivate a diverse team
Exceptional interpersonal and communication skills, with the ability to effectively interact with guests, staff, and management
Proven track record of achieving financial targets, implementing cost control measures, and driving profitability
Outstanding problem-solving skills, with the ability to make quick decisions and handle stressful situations with composure
Proficient in using restaurant management software, POS systems, and Microsoft Office and G Suite
Knowledge of health and safety regulations and compliance standards
Flexibility to work evenings, weekends, and holidays as required

Responsibilities

Lead in all aspects of operations, including staff management, service, financial performance, and overall guest satisfaction
Spearhead recruiting, hiring, training, and scheduling of employees, ensuring a high level of service and professionalism
Supervise and mentor hourly staff to maintain consistent quality standards, efficient workflow, and exceptional customer service
Foster a positive and productive work environment by providing ongoing training, coaching, and performance feedback to the staff, promoting teamwork and professional growth
Development management and create systems for hiring & reviews; mentorship and training of existing and new management to encourage company and personal growth in all hospitality skills: operations, floor management, administrative duties, and daily service
Monitor and analyze financial performance, including sales figures, cost control measures, and budget management, to maximize profitability and minimize waste
Assist in developing and implementing marketing strategies and promotional activities to attract new customers and retain existing clientele
Participate in and contribute to creative strategies to help grow the current business including programming and incentives to drive traffic
Act as a liaison between guests and management team, promptly addressing any guest concerns or complaints to ensure exceptional satisfaction
Nurture the previous clientele and continue to create new connections in the local community to create a portfolio of regular guests
Collaborate with the culinary team to ensure smooth coordination between the front and back of house operations, including managing food and beverage inventory, maintaining quality control, and optimizing cost management
Uphold the restaurant's standards, ensuring compliance with health and safety regulations, as well as local, state, and federal laws.