Service Manager
Farris Motor Company•Jefferson City, TN
•Onsite
About The Position
Farris Motor Company is looking for an experienced Automotive Service Manager who knows how to take a clear leadership vision and make it happen in the service department. This is a hands-on leadership role for someone who can communicate expectations, train the team, follow up consistently, and hold people accountable for execution. Leadership will provide the direction. Your responsibility is to make sure that direction becomes reality through clear communication, training, daily action, consistent follow-up, and accountability.
Requirements
- Automotive dealership service management experience preferred
- A strong hands-on leadership style
- Proven ability to turn direction into consistent execution
- Ability to train, coach, correct, and hold employees accountable
- Strong understanding of dealership service operations
- Comfortable managing technicians, advisors, workflow, and department performance
- Strong communication and follow-through
- Ability to use performance numbers to identify problems and drive action
- Organized, decisive, and comfortable addressing issues directly
- Valid driver's license and acceptable driving record
Responsibilities
- Take dealership leadership's vision, expectations, and priorities and put them into action every day
- Lead the service department through direct involvement, consistent communication, and follow-up
- Train and coach service advisors and technicians on the behaviors and standards expected of them
- Hold team members accountable for performance, productivity, customer service, and execution
- Make sure established processes and expectations are being followed consistently
- Manage workflow to keep technicians productive and customers informed
- Monitor sales, gross profit, expenses, productivity, and customer satisfaction
- Address performance issues directly and follow through until expectations are met
- Handle customer concerns professionally and work toward effective resolutions
- Work closely with dealership leadership to execute department priorities and achieve performance goals
Benefits
- Health insurance
- 401(k) with company match
- Paid holidays
- Paid vacation
- Employee vehicle purchase program
- Employee discounts
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
