Service Manager (Mercedes-Benz of Bellingham)

Go Auto • Bellingham, WA

1d

About The Position

Mercedes-Benz of Bellingham is seeking a Service Manager to lead its service department, drive performance, and deliver an exceptional customer experience. The role is in a busy, high-volume dealership with strong support, established processes, and performance-driven earning potential. The Service Manager will build a positive and accountable team culture, uphold standards, develop employees, and maintain an efficient operation focused on customers.

Requirements

• Automotive fixed operations or service leadership experience.
• Strong leadership and communication skills.
• Proven ability to drive team performance and customer satisfaction.
• Organized, process-driven, and solution-oriented mindset.
• Ability to lead with professionalism, accountability, and urgency.

Responsibilities

• Lead and support a team of service advisors, technicians, and support staff.
• Drive shop productivity, efficiency, customer satisfaction (CSI), and profitability.
• Maintain a positive, accountable, customer-first culture.
• Handle escalated customer concerns professionally and confidently.
• Oversee workflow, repair timelines, appointments, and department operations.
• Coach and develop employees through training, mentorship, and performance management.
• Partner with Parts, Sales, and dealership leadership to drive overall store success.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation and PTO.
• 401(k).
• Employee vehicle, parts, and service discounts.
• Ongoing manufacturer and leadership training.
• Access to Go Auto University training and development programs.
• Promote-from-within culture with long-term career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed