Service Manager

RDO Equipment Co. • Ogden, UT

3h • $75,000 - $90,000 • Onsite

About The Position

Step into a leadership role where your impact is seen every day. As the Service Manager at RDO Equipment Co., you will lead and coordinate a specialized service function supporting Autonomous Solutions, Inc. (ASI), one of our key customers. This position is ideal for someone who thrives on operational ownership, cross-functional coordination, and delivering consistent, high-quality outcomes at scale. If you enjoy combining leadership with process execution and want to be part of a growing, innovative service offering, join the RDO team and help shape the future of ASI operations.

Requirements

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: you’re confident using computers and quick to learn new systems.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

• Experience: familiarity with our industry is a plus, but not required—we’ll support your learning.

Responsibilities

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

Benefits

• $75000 - $90000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed