Service Manager, Denver CO

Don's Garage Doors•Denver, CO

1d•Onsite

About The Position

As a Service Manager, you will help assist in the daily tasks of an Area Manager, including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work. This role involves providing direct oversight and guidance to up to 20 field employees, including service and maintenance technicians. You will be responsible for financial tracking, inventory management, fleet monitoring, and employee development. The ideal candidate is a master of ownership, a strong coach, leads by example, has a bias for action, and is self-motivated with a desire for career growth.

Requirements

Minimum of 3 years managerial experience supporting and training a team.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Proficient in computer skills to learn and use the current CRM system (Service Titan).
Must be able to lift up to 50 pounds at times.

Nice To Haves

You are a master of ownership. You see a problem, you solve the problem!
You train and coach for performance like your life is depending on it.
You lead by example, leveraging company's vision and values.
You have a bias for action and you make it happen every day.
You are self-motivated and you are looking to grow your career.

Responsibilities

Provide direct oversight and guidance to up to 20 field employees (service technicians and maintenance technicians).
Manage batch/deposits, track Divvy expenses, and handle purchasing.
Track budgets and profit and loss statements.
Monitor and manage the company fleet.
Order and organize non-inventory items.
Audit and review inventory counts for accuracy and disposition discrepancies.
Organize warehouse space, perform and oversee cleaning duties, and maintain product, tools, equipment, and work area in a clean, orderly, and safe manner.
Provide performance management guidance to line management through weekly 1:1s and as needed (e.g., coaching, PIPs, career development, disciplinary actions).
Manage hiring events, recruiting, interviewing, and employee onboarding/offboarding.
Responsible for the development of Apprentices into Technicians, Techs to Sr. Techs, and Sr. Techs into Field Supervisors.