Service Manager, Denver CO
About The Position
As a Service Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work. This role provides direct oversight and guidance to up to 20 field employees, including service and maintenance technicians. You will be responsible for managing budgets, tracking expenses, monitoring the fleet, ordering and organizing non-inventory items, and auditing inventory counts. Additionally, you will oversee warehouse organization and cleanliness, provide performance management guidance, and be involved in hiring events, recruiting, interviewing, and onboarding employees. A key aspect of this role is the development of apprentices into technicians and further career progression within the company.
Requirements
- Be nice!
- Minimum of 3 years managerial experience supporting and training a team
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan
- Must be able to lift up to 50 pounds at times
Nice To Haves
- Master of ownership: sees a problem, solves the problem
- Trains and coaches for performance
- Leads by example, leveraging company's vision and values
- Has a bias for action and makes it happen every day
- Self-motivated and looking to grow career
Responsibilities
- Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians
- Responsible for batch/deposits, tracking Divvy expenses, and purchasing
- Track budgets and profit and loss statements.
- Actively monitor and manage fleet
- Order and organize non-inventory items
- Audit and review inventory counts for accuracy and disposition discrepancies
- Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
- Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)
- Responsible for hiring events, recruiting, interviewing, on and offboarding employees
- Responsible for development of Apprentices into Graduating to be Technicians, Techs into Sr. Techs, Sr. Techs into Field Supervisors and beyond
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
