Service Manager

Powers•Louisville, KY

54d•Onsite

About The Position

As an Automotive Service Manager for Big O Tires, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, economy of operations, and maximize profit by assisting the Store Manager. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Requirements

High school diploma or equivalency certificate is preferred
Experience in the automotive industry preferred
Must have experience selling automotive service as Service Writer/Service Manager
Can speak, read and write English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before customers and employees
Good computer skills. Ability to use the company hardware and software
Valid driver's license

Nice To Haves

Spanish speaking is a plus

Responsibilities

Open and close store(s)
Assist the Store Manager with any duties they may assign
Monitors inventory levels to prevent shrinkage; orders and receives supplies as needed
Resolve/handle customer complaints within the established guidelines
Operate point of sale hardware and software and look up information for various applications
Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
Is responsible for neat, clean, and attractive appearance of location and performing necessary maintenance
Ensure compliance with OSHA and Federal and State Environmental Regulations