Service Manager

General Rv Center•Wayland, MI

13d•Onsite

About The Position

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team. When you join our team, you become part of the General RV family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. If you’re looking for a place to call home, we want to hear from you!

Requirements

Prior service management experience in a high volume facility is a must.
Preferably in RV or Automotive.
Results driven and a desire to make a positive impact.
Strong communication skills, verbal and written.
Ability to listen and provide solutions to customer issues.
Reliable and strong work ethic.

Responsibilities

Ensure the service team consistently provides the most competitive level of customer service while achieving a high standard of quality to meet or exceed customer expectations.
Attract and select top talent to build high performing teams.
Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis.
Monitor effectiveness and efficiency of service processes and performance.
Develop strategy to meet service department metrics.
Responsible for overall sales, profitability, and management of expenses.