Service Manager

EDP Propane•Jacksonville, FL

67d•$70,000 - $90,000•Onsite

About The Position

As Service Manager, you’ll be the person who turns safety standards, customer promises, and technician expertise into real-world outcomes every single day. Your leadership directly impacts whether customers feel confident in their propane systems and whether technicians go home safe at the end of each shift. If you care deeply about safety, operational excellence, and building teams that customers trust, this role gives you real accountability and real influence. Within your first 90 days, you’ll have a well-organized service operation where technicians know their schedules in advance, service tickets are completed accurately and on time, inventory is controlled with minimal waste, and safety procedures are consistently followed. Your team will know what “great work” looks like and customers will feel it through reliable service and clear communication.

Requirements

3+ years of prior experience leading or supervising technical teams
Demonstrated commitment to safety procedures and regulatory compliance
Valid driver’s license with a safe, clean driving record
Ability to quickly learn and maintain required technical credentials

Nice To Haves

601 Qualifier (FL LP Gas Certification) would be required to obtain in your 1st year
CDL license would be required to obtain in your 1st year
Experience managing service department budgets, inventory, or profitability metrics
Experience coordinating installations and large service projects
Comfort supporting sales and customer retention initiatives

Responsibilities

Lead a service team of 4 office staff, 4 service technicians and 3 bulk drivers with a clear focus on safety, quality, and accountability
Plan, estimate, and oversee new customer installations from start to finish
Create, prioritize, schedule, and dispatch service work orders to balance urgent needs and planned work
Manage service parts and appliance inventory to reduce waste and improve ROI
Conduct regular safety meetings and provide ongoing safety training to ensure compliance
Review documentation and paperwork to ensure accuracy, quality, and timeliness
Support the General Manager with hiring, performance evaluations, sales support, and customer retention efforts
Get to know your service technicians and office staff through ride-alongs, one-on-ones, and observing day-to-day operations
Review current safety procedures, training records, and compliance requirements, identifying any immediate gaps
Learn EDP’s dispatching, work order, and inventory systems and begin improving scheduling accuracy
Partner with the General Manager to understand hiring needs, customer priorities, and profitability goals for the service department