Service Manager
About The Position
We are seeking an experienced Automotive Service Manager to lead a busy, customer-focused service department within a growing automotive dealership group in Solano County. This is an outstanding opportunity for a proven leader who is passionate about developing people, maximizing profitability, delivering exceptional customer satisfaction, and building a culture of accountability. If you are an experienced dealership Service Manager with a track record of improving service operations, increasing profitability, and creating an exceptional customer experience, we'd like to talk with you.
Requirements
- Minimum 5 years of automotive dealership management experience.
- Strong understanding of dealership fixed operations.
- Proven record of increasing gross profit, CSI, technician efficiency, and departmental performance.
- Experience managing multiple advisors and technicians.
- Excellent leadership, communication, and organizational skills.
- Strong understanding of dealership management systems (DealerTrack experience preferred).
- Valid California driver's license with an acceptable driving record.
- Applicants must be authorized to work in the United States and successfully complete all pre-employment requirements consistent with applicable law.
Nice To Haves
- DealerTrack experience preferred
Responsibilities
- Lead all daily service department operations.
- Drive profitability through effective labor sales, technician productivity, and expense management.
- Coach, mentor, and develop Service Advisors, Technicians, Dispatch, and support staff.
- Monitor and improve CSI, manufacturer metrics, and online reputation.
- Ensure efficient scheduling, workflow, and shop capacity utilization.
- Review financial statements and key performance indicators to identify opportunities for improvement.
- Maintain compliance with manufacturer standards, warranty requirements, OSHA regulations, and California labor laws.
- Recruit, hire, train, and retain top service talent.
- Build strong relationships with customers while resolving escalated concerns professionally.
- Collaborate with Parts and Sales departments to maximize dealership performance.
Benefits
- Medical, Dental, and Vision Insurance.
- 401(k)
- Paid Time Off and Paid Holidays.
- Employee Vehicle Purchase Program.
- Professional Development and Leadership Training.
- Advancement opportunities within a growing dealership organization.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
