Lincoln Service Manager

Apple Lincoln Apple Valley•Apple Valley, MN

2d•Onsite

About The Position

Apple Valley Ford/Lincoln is seeking an experienced Service Manager to oversee our service department and ensure every guest receives exceptional care. Apple Autos is a 6-brand, 7-location automotive group founded on the belief that people come before profit. Our vision is to be Famous for Extraordinary Customer Experiences with people who are empowered to create growth and loyalty for a lifetime. As a Lincoln Service Manager, you will lead a team dedicated to providing white-glove service, maintaining OEM standards, and driving operational excellence. If you thrive in a luxury and performance environment and have a passion for leadership, we want to hear from you.

Requirements

3–5 years of automotive service management experience (Ford or Lincoln experience strongly preferred).
Strong leadership and team-building skills.
Exceptional customer service and communication abilities.
Knowledge of automotive systems, diagnostics, and repair processes.
Ability to manage budgets, monitor KPIs, and achieve financial targets.
Proficiency with service management software.
Valid driver’s license

Responsibilities

Lead and develop the Ford/Lincoln service team, including advisors, technicians, and support staff.
Ensure premium customer experiences through personalized service and proactive communication.
Oversee daily operations, workflow, and scheduling to maximize efficiency and profitability.
Maintain compliance with Ford and Lincoln OEM standards, warranty policies, and safety regulations.
Monitor KPIs, budgets, and financial performance to achieve department goals.
Collaborate with parts and sales teams to ensure seamless customer service.
Drive continuous improvement in processes, training, and customer satisfaction.