Service Manager

Koenig & Bauer US, Inc•Atlanta, GA

14h•$100,000 - $125,000•Onsite

About The Position

Koenig & Bauer is the oldest, global printing press manufacturer in the world! For more than 200 years, we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores. With the broadest product portfolio in the industry, groundbreaking machines and a holistic service promise, Koenig & Bauer sets international standards. Our 5,500 employees worldwide generate annual sales of €1.2 billion. This is your opportunity to join Koenig & Bauer (US), the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity, fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!

Requirements

Bachelor’s degree in Business, Engineering, Operations, or a related field (or 10+ years of equivalent industry experience).
Minimum of 2–5 years of progressive operational/service management experience in industrial machinery, printing equipment, or heavy capital equipment.
Proficiency with ERP/CRM platforms (e.g., SAP, Salesforce, or Field Service Management software) and Microsoft Office or Google Suite.
Demonstrated ability to interpret financial reports, project timelines, and service contracts.
Demonstrated management, strategic leadership, and personnel development skills.
Proven track record of driving operational changes that intersect across supply chain, labor, and customer service.
Strong strategic planning capability—ability to look beyond day-to-day fulfillment to build an operational roadmap.
Exceptional verbal and written communication skills.
Ability to translate complex technical specifications into clear terms for customers and internal stakeholders.
Must collaborate effectively with international factory partners.
Primarily standard office environment (keyboarding, phone/video calls, sitting).
Occasional site visits may require adherence to factory/plant safety guidelines and PPE protocols.
Organizes resources and prioritizes workload effectively to meet strategic performance metrics.
Balances operational demands with a deep understanding of customer urgency and the financial impact of equipment downtime.
Comfortably interprets operational cost metrics, margins, and departmental budgets to make sound business decisions.
Inspires high performance, mentors technical talent, and manages remote/field-based teams effectively.

Responsibilities

Oversee the end-to-end service process, including order intake, quoting, technician dispatching, and cross-departmental coordination (Parts, Factory, Accounting).
Analyze technician utilization and scheduling to meet market demand; build training and development roadmaps to address current and future skill gaps.
Partner with the Installation Project Manager to resource and budget installation projects. Plan and execute used equipment relocations (vendor management, pre-installation meetings, and budget oversight).
Continuously evaluate operational workflows to improve service delivery speed, reduce friction, and enhance overall efficiency.
Drive departmental activities to achieve annual revenue, profitability, and customer satisfaction goals.
Review and approve custom labor quotes, balancing profitability with strategic customer relationships and future sales opportunities.
Identify revenue-generating opportunities through targeted service offerings, custom programs (e.g., Service Select), and expanded service capabilities.
Direct daily operations, recruit, onboard, coach, and evaluate performance for direct reports across on-site and remote locations.
Conduct regular team meetings to align objectives, resolve operational bottlenecks, and foster a collaborative safety-first culture.
Serve as the primary point of contact for complex customer issues, billing disputes, and technical escalations.
Maintain daily communication with the Koenig & Bauer factory in Germany to resolve technical inquiries, pricing disputes, and special equipment orders.
Keep the COO informed of critical disruptions, major breakdowns, or high-risk operational issues.