Service Manager

Neighborly Ventures•Salem, OR

1d•$35 - $37•Onsite

About The Position

Neighborly Communities is seeking a Service Manager to oversee the maintenance operations of the assigned multi-family property at The Heights. This role ensures compliance with all relevant laws and regulations, manages the "Make Ready" process, resolves maintenance issues, maintains grounds and amenities, and leads the service team. The Service Manager will also conduct safety and property inspections, manage after-hours emergency rotations, and assist the Community Manager with maintenance-related budgeting and financial performance. A strong understanding of appliance repair, basic electrical, and plumbing is essential, along with maintaining professional standards.

Requirements

High school diploma or equivalent.
At least one year of relevant experience in multi-family property management is necessary.
A minimum of one year each in maintenance repair and management experience.
Intermediate knowledge of Fair Housing regulations.
Proficient in Microsoft Office Suite, property management software, and tenant technology.
Strong communication, organizational, and time management skills.
Ability to maintain confidentiality and handle sensitive information discreetly.
Able to demonstrate clear and professional communication, both verbally and in writing.
Enjoys interacting with others and values the principles of an outward mindset.
Possesses strong Interpersonal skills.
Ability to effectively manage difficult or emotional customer situations with an outward mindset.
Able to adhere to instructions and directions from management.
Able to focus on conflict resolution with an outward mindset, avoiding blame.
Possesses the ability to listen attentively without interrupting, keeps emotions in check, and remains open to others' ideas while maintaining confidentiality.
Skilled in using appropriate tools and materials for the job.

Nice To Haves

OSHA Certification preferred.

Responsibilities

Oversee the maintenance operations for Neighborly Communities Properties, ensuring compliance with all state and federal laws, Fair Housing regulations, landlord-tenant laws, and OSHA standards.
Manage and execute the apartment make-ready process, which includes conducting all pre- and final move-out inspections, completing maintenance repairs, overseeing painting, and scheduling vendor-related services.
Respond to customer needs and actively seek feedback to enhance service quality.
Address requests for assistance and consistently follow through on commitments.
Ensure that the grounds and amenities are maintained to meet the properties’ standards.
Supervise the service team in various tasks, including unit turnovers, grounds clean-up, grounds inspections, work orders, and, if applicable, swimming pool maintenance and care.
Maintain in-depth knowledge of all Fair Housing regulations.
Provide high-quality customer service to residents by exceeding maintenance expectations.
Maintain consistent on-site or in-office attendance as outlined in the attendance policy in the personnel manual.
Assist the Community Manager with the necessary maintenance reporting and budget management as needed.
Schedule and conduct monthly, biannual, and annual inspections, which include apartment assessments, backflow testing, safety evaluations (lighting, etc.), checking fire extinguishers, and inspecting fire suppression systems.
Ensure cleanliness, safety, and OSHA compliance in the shop and with equipment.
Have a thorough understanding of the property layout and finishes.
Promote professionalism within the service team by maintaining the company brand through wearing Neighborly Communities logoed apparel and displaying the issued badge.
Oversee the after-hours emergency on-call schedule, ensuring availability during weekends and after regular hours.
Assist the Community Manager in preparing the annual maintenance budget.
Order necessary maintenance supplies and materials in accordance with the budget.
Support the Community Manager in meeting financial performance standards.
Schedule, prepare, and conduct a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of those meetings to Human Resources.
Prepare and conduct 3A+ SAM meetings with your direct reports.
Manage your team using the 3A+ principles and understand the roles and objectives of those you supervise.
Assist in vendor auditing, considering appropriate bids and services for your property.
Lead safety meetings in coordination with the Community Manager and ensure OSHA compliance.
Maintain expert-level knowledge of all property maintenance platforms, including but not limited to Leonardo, SharePoint, and ResMan.
Adopt the principles of the Outward Mindset.
Complete all assigned training through GraceHill and any additional classes or seminars, such as Outward Mindset Gatherings and Outward Performance training.
Managing multiple competing priorities and deadlines while paying close attention to detail.
Carry out other related duties as assigned by management.