Service Manager

WCTractor•Waco, TX

43d•Onsite

About The Position

At WCTractor, our Service Managers are trusted leaders who keep our reputation as an industry leader running strong. If you take pride in leading a team, solving problems, and delivering top-tier customer service, we want to talk to you. We offer a competitive salary, a comprehensive benefits package, and a 401(k) match, plus the chance to grow with a company that's been family-owned since 1939.

Requirements

High school diploma or equivalent
Previous supervisory or management experience
Strong mechanical aptitude
Excellent communication and interpersonal skills
Solid computer skills
Valid driver's license
Ability to lift up to 75 lbs. and push/pull up to 150 lbs. multiple times per day

Responsibilities

Oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing profitable service labor sales.
Lead, coach, and develop your team to deliver the level of service WCTractor is known for.
Drive overall customer satisfaction and hold your department to that standard.
Build and maintain effective Service Department processes that keep customers coming back.
Communicate clearly within your department and across other store departments.
Lead the rollout of best practices and train your team to execute them consistently.
Complete reports and documentation tied to work assignments.
Stay current on agricultural and light construction equipment through ongoing training.
Champion a culture of safety, following all safety guidelines and requirements.