Service Manager

Heritage CDJR of Logan•Logan, UT

67d•Onsite

About The Position

Heritage Chrysler Dodge Jeep Ram of Logan is seeking an experienced and driven Service Manager to lead our service department and help shape the future of our dealership. This is a unique opportunity to join a growing, family-owned automotive group in a fantastic, new, and state-of-the-art dealership facility designed to support exceptional customer experiences and employee success. We are looking for a career-oriented leader with a strong background in dealership operations who thrives on challenges, embraces accountability, and understands the importance of executing proven processes with consistency and discipline. If you're passionate about developing people, driving performance, and building a winning culture, we want to talk with you. At Heritage Automotive, we believe great dealerships are built by great people. As a family-owned organization, we are committed to investing in our employees, supporting their growth, and creating an environment where leaders can make a lasting impact. Located in beautiful Cache Valley, Logan offers: Family-centered community and exceptional quality of life Affordable housing and cost of living Excellent schools and healthcare Year-round outdoor recreation including skiing, hiking, fishing, and mountain biking Safe neighborhoods and a welcoming small-town atmosphere Combined with our new, modern dealership facility, this creates an outstanding opportunity for a professional looking to build a long-term career.

Requirements

Previous experience as a Service Manager, Fixed Operations Manager, Assistant Service Manager, or similar dealership leadership role.
Strong understanding of automotive dealership service operations.
Proven ability to lead teams and achieve performance goals.
Excellent communication, organizational, and problem-solving skills.
Strong customer service and relationship-building abilities.
Valid driver's license with an acceptable driving record.

Nice To Haves

Loves a challenge and thrives in a performance-driven environment.
Disciplined in the execution of proven processes.
Highly accountable and results-oriented.
Passionate about coaching, mentoring, and developing teams.
Committed to delivering an exceptional customer experience.
Seeking a long-term career with a growing organization.

Responsibilities

Lead all service department operations and daily performance.
Recruit, train, mentor, and develop service advisors, technicians, and support staff.
Drive profitability while maintaining exceptional customer satisfaction.
Monitor and improve departmental KPIs, including labor sales, technician productivity, effective labor rate, and customer retention.
Ensure disciplined execution of dealership and manufacturer processes.
Foster a culture of accountability, teamwork, and continuous improvement.
Partner with dealership leadership to achieve strategic objectives.
Resolve customer concerns with professionalism and urgency.
Maintain compliance with all manufacturer standards and company policies.