Service Manager
About The Position
Join the Martin Equipment Family! Martin Equipment is a proud John Deere construction equipment dealership. We have an immediate opening for a full-time Service Manager at our Dubuque, Iowa location. Schedule: Monday–Friday, 7:00 AM to 5:00 PM, with occasional Saturday mornings as needed. At Martin Equipment, we believe our people are our greatest asset. When you join our team, you’ll enjoy: Stability & Growth: Work for a trusted John Deere dealership with a strong reputation in the industry. Comprehensive Benefits: 100% company-paid health insurance for you and your family, life insurance, and a 401(k) with company match. Work-Life Balance: Regular weekday hours with limited weekend requirements. Supportive Culture: A family-oriented environment where your contributions make a real impact. Career Development: Opportunities to learn, grow, and advance within a respected organization. Position Summary The Service Manager oversees all activities within the Service Department, including scheduling and supervising repairs, servicing rental and customer equipment, and ensuring compliance with safety regulations. This role also manages customer concerns, warranty claims, and the maintenance of company vehicles.
Requirements
- High school diploma or equivalent.
- 7–10 years of experience in mechanical and electrical equipment repair and maintenance.
- Strong knowledge of equipment utilization and safety requirements.
- Scheduling and supervisory experience required.
Responsibilities
- Supervise and schedule department staff to meet repair and maintenance needs.
- Manage repairs and maintenance for customer and company-owned equipment.
- Maintain accurate service records.
- Ensure compliance with company, government, and vendor safety standards.
- Collaborate with equipment vendors to stay current on maintenance requirements.
- Address customer complaints regarding equipment condition and performance.
- Provide safety training to shop staff.
- Report damaged equipment for customer billing.
- Complete and submit paperwork for warranty claims and new equipment.
- Certify company vehicles and trailers meet D.O.T. requirements.
- Perform other duties as assigned.
Benefits
- 100% company-paid health insurance for you and your family
- life insurance
- 401(k) with company match
- Paid holidays and vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
