Service Manager

Dream Live Prosper Communities•Houston, TX

13d•Onsite

About The Position

Dream Live Prosper Communities is seeking a motivated, proactive, and highly skilled professional to join our team as a Service Manager. Leading our dedicated service department, you will play an essential role in driving resident satisfaction through the efficient execution of work orders, precisely managing maintenance operations and inventory, and keeping community systems at peak performance. As a proactive self-starter and dependable leader, you will bring a strong track record of managing vendor relationships and implementing preventative maintenance strategies. Successful candidates should possess robust technical expertise across multiple disciplines, including HVAC, plumbing, electrical systems, appliance repair, and pool maintenance.

Requirements

HVAC Certified
Lease-Up Experience a Must
Proven experience as an HVAC Service Manager or a similar role.
Strong knowledge of HVAC systems, components, and controls.
Leadership and team management skills with a focus on collaboration.
Excellent problem-solving and decision-making abilities.
Familiarity with budgeting and cost control principles.
Practical communication skills for interactions with team members, vendors, and residents.
Relevant certifications and licenses in HVAC systems.
Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
Possess own basic tools
Ability to lift 50+ lbs and walk multiple flights of stairs daily.
Strong customer service skills and a can-do attitude.

Nice To Haves

Familiarity with property management operations is a plus.

Responsibilities

Wow-ing residents with impeccable service
Craft cost-saving initiatives and manage budgets effectively.
Swiftly respond to resident requests within 24 hours.
Guide the maintenance team's hours, focus, and on-call schedule.
Lead by example, providing mentorship and coaching.
Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
Keep grounds pristine, promptly address emergencies, and identify property hazards.
Nurture relationships with service providers, overseeing vendors and supplies.
Maintain a well-stocked maintenance shop without unnecessary spending.
Uphold loss prevention initiatives and manage OpEx maintenance budget.
Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
Lead from the front, performing technician and groundskeeper duties.
Efficiently schedule vacancies for 5-day turns.
Assign service requests to qualified personnel for a 24-hour turnaround.
Schedule all vacancies for 5-day turns
Manage security deposit dispositions and attend required meetings.