Service Manager - Phoenix, Tucson or Las Vegas

Performance Health Supply,LLC•Las Vegas, NV

4d•Hybrid

About The Position

Performance Health is looking for a Service Manager to join their growing team. The Service Manager directly supervises service technicians and acts as the lead technical liaison between various service staff, sales personnel, and management. Service Managers provide on-site installation and/or pick-up of a variety of medical and fitness equipment, whether new, used, or for repair. They also repair and maintain rehab medical devices and exercise equipment. The position may require overnight travel. Applicants should have a solid understanding of mechanical systems and be proficient with tools and equipment commonly used in repair work.

Requirements

High school diploma or equivalent
4-6 years of experience as a medical equipment and/or fitness equipment service technician
Valid driver’s license and a clean driving record
Electrical/hydraulic and mechanical experience
Ability to travel daily within assigned territory
Strong customer service skills
Ability to lift 50+ pounds
Strong work ethic with a proven successful track record
Organizational and time management skills
Excellent verbal and written communication skills

Responsibilities

Monitors parts, supplies or tools needed by the department to complete services
Coordinates service calls for both repairs and new installations and completes all necessary paperwork
Ensures that standard response time commitments are met
Recruits, hires, trains, and develops all service staff
Monitors that defective modules, assemblies or parts returned to the local office or manufacturers are handled properly
Assists the Sales Department in pre and post equipment sales activities
Work with the Equipment Solutions Team to provide quotes for installation and delivery quotes
Uses, evaluates and recommends specialized test equipment or procedures
Monitors individual overtime and department unique expenses
Ensures all parts & equipment orders are received properly
Supervises all Service Technicians within assigned region
May have to assist in unloading of trucks when deliveries are made
Perform repairs, installations and calibration/safety checks
Following specific manufacturer, Federal, State and BRH guidelines related to all repairs
Determining equipment, tools and maps needed to complete installations and repairs
Exchange or repair electrotherapy devices and/or accessories
Ensuring all equipment is fully functional before leaving customers’ facility
Manage vehicle inventories
Performing other duties as assigned