Service Manager | Commission-Based - Genesis of Portland
About The Position
You’re a driven and experienced Service Manager who excels at leading teams, streamlining operations, and delivering a consistently high‑quality customer experience. You know how to balance performance, efficiency, and customer satisfaction, and you take pride in developing people while maintaining strong operational standards. In this role, you’ll oversee the daily operations of the service department, coach and motivate a skilled service team, and ensure customers receive professional, reliable, and timely service. Your background in automotive service management, combined with strong leadership and communication skills, will allow you to create a positive, results‑focused service culture. You’ll do this with the support of the Tonkin Family of Dealerships, a long‑standing and respected automotive group known for its commitment to quality, customer care, and employee success. Tonkin values strong leadership, accountability, and long‑term growth—providing the stability, resources, and trust needed for you to lead with confidence.
Requirements
- Minimum 3-5 years of experience as a Service Manager in a new car franchise dealership
- Strong knowledge of automotive service operations, warranty processes, and dealership systems
- Proven leadership skills with the ability to motivate and develop a team
- Excellent customer service, communication, and problem-solving abilities
- Proficiency in dealership management software (CDK, Reynolds & Reynolds, etc.)
- Valid driver’s license and clean driving record
- 18 years or older with a clean driving record, a valid driver's license, able to pass a criminal background check, and a drug screen.
Responsibilities
- Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction
- Oversee service department operations, including workflow, scheduling, and quality control
- Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally
- Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability
- Ensure compliance with manufacturer warranty policies and dealership procedures
- Collaborate with sales and parts departments to drive overall dealership success
- Handle escalated customer concerns with professionalism and resolve issues effectively
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
