Service Manager

The U.S. Water Culligan Group•Nellis Air Force Base, NV

5d•Hybrid

About The Position

We're looking for a Service Manager to lead one of our Field Service teams. This role is for someone who wants to coach technicians, own department performance, and build a career in leadership within a growing, respected trade. U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 17 locations spanning the Las Vegas, Chicago, Central Illinois, and DC-area markets. Culligan is a global leader in water quality solutions with 90 years of innovation and product excellence, the Good Housekeeping Seal, Consumer Digest “Best Buy” ratings, and the iconic “Hey Culligan Man!” recognition. This is your opportunity to lead a team in a respected trade, represent a trusted brand, and build a stable, high-earning leadership career in a growing industry.

Requirements

Proven experience leading, coaching, or supervising a technical team
8+ years of experience in plumbing, water treatment, HVAC, or a related trade; or 10+ years of equivalent hands-on experience
Strong working knowledge of water treatment systems, installation, and repair or equivalent hands-on experience in HVAC, electrical, appliance repair, or general plumbing fields
Valid driver's license
Comfortable with everyday computer tools and open to learning new systems
Experience managing inventory — parts, equipment, and supply levels within budget
Experience managing a department budget or P&L, including labor and repair costs
Knowledgeable of DOT and OSHA safety regulations and comfortable enforcing compliance
Communicate well with both internal customers (employees and vendors) and external customers, building strong working relationships on both sides

Nice To Haves

Willing to obtain a Restricted Appliance License, Master Plumber License, or WQA certification

Responsibilities

Lead, coach, and hold accountable a team of Service Technicians and Installers
Build and manage the daily service schedule, balancing technician skill and customer needs
Set the standard for craftsmanship and customer experience on every job and step in personally when it counts
Own your department's safety culture, training, and compliance
Hire, onboard, and develop new technicians, creating a real path for their growth
Manage your department's budget, inventory, and vendor relationships
Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless