Service Manager

Penske Vehicle Services•Marysville, OH

35d•Onsite

About The Position

The Service Manager is responsible for overseeing the daily operations, performance, and progress of all automotive repair and service-related activities within the Honda Service Center. This role provides leadership, guidance, and support to the Service Department team while ensuring high-quality vehicle repairs, operational efficiency, and exceptional customer experience. The Service Manager will supervise technical operations, coordinate workflow among Automotive Technicians, and drive continuous improvement through effective communication, training, and team development.

Requirements

Must have valid driver’s license and ability to drive manual transmission vehicles
1-2 years of experience managing/leading a Team required
2-3 years previous automotive repair experience required
Strong analytical and computer skills
MS Office Suite (Word, Excel, Power Point, etc.) some proprietary systems helpful
Excellent customer service skills; strong verbal and written communication

Responsibilities

Coordinate and provide daily direction in oversight of the company’s vehicle repair process, including, but not limited to: Coordinate and oversee daily vehicle repair operations to ensure efficiency, accuracy, and quality.
Assign, prioritize, and dispatch work assignments to Automotive Technicians.
Monitor repair progress and technician productivity to ensure timely completion of work
Ensure vehicle diagnostics and repairs are performed in accordance with manufacturer and company standards.
Collaborate with internal departments to communicate repair needs, diagnoses, and status updates.
Provide day-to-day leadership, coaching, and support to Service Department personnel.
Promote a culture of teamwork, accountability, and continuous improvement.
Facilitate daily team communications and operational meetings.
Identify and support employee training and development opportunities to enhance technical and customer service capabilities.
Respond proactively to customer concerns and service-related needs.
Foster positive customer relationships by ensuring a professional and customer-focused service environment.
Maintain high standards of customer satisfaction and service quality.
Serve as a point of escalation for service-related issues when necessary.
Ensure compliance with company policies, procedures, and safety standards.
Support operational initiatives and departmental goals as assigned.
Perform other duties as assigned by management based on business needs.