Service Manager

Apple Farm Service•Botkins, OH

57d•Onsite

About The Position

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. Apple Farm Service is a family-owned company with the core values that every employee is treated like family. Our commitment to our employees helps turn most jobs into fulfilling careers. We are the area's leader as the Ag and Construction Specialists, with five locations in West Central Ohio and East Central Indiana. We carry dozens of brands such as Case IH, New Holland, Kinze, Kioti, and many more. If you feel that you would be a great fit for our Service Manager role, we want to hear from you! Apply today.

Requirements

Must be confident and trained to operate heavy equipment on and off the road.
Pay based on experience and work ethic.

Nice To Haves

Co-op program for Young Technicians

Responsibilities

Forecast goals and objectives for the department and strive to meet them.
Strive for harmony and teamwork with all other departments.
Attend managers' meetings as requested.
Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
Be held responsible for the moral and efficiency of shop employees.
Develop plans to keep employees happy and active.
Direct and schedule the activities of department employees.
Provide technical assistance to employees as needed.
Changes in attitude toward employees to help them understand the positives of doing a good and efficient job for our customers.
Establish and maintain good working relationships with customers to encourage repeat and referral business.
Serve as a liaison with factory representatives.
Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
Handle all customer complaints.
Break down estimates into labor and parts before the job is started so those repair Technicians are aware of time allowances.
Quality-check completed jobs.
Keep abreast of new equipment and tools available and recommend purchases.
Ensure that the work areas and customer waiting area are kept clean.
Account for all documents; ensure that none are missing.
Control the performance of the department using these tools: efficiency and productivity control, comeback reports, warranty reports, and problems with customer delivery reports.
Ensure that customer's service files are up-to-date and are readily available for reference.
Monitor the location and care of shop tools.
Follow up on parts department orders to ensure parts availability.