Service Manager - Farmington, ME

VIP Tires & Service•Farmington, ME

1d•Onsite

About The Position

The Service Manager is an inspirational leader responsible for fostering an exceptional customer experience and a positive team environment. They will set expectations for team members to deliver outstanding service, aligning with VIP's mission to earn automotive customers for life and its vision of creating a workplace where employees feel appreciated, prepared, and find personal success. The role involves creating a supportive team culture that attracts and retains high-performing individuals, encourages engagement, and promotes personal growth, while also ensuring a safe workplace and compliance with all regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensure workplace safety is the top priority, adhering to all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions or actions.
Build an extraordinary team that delivers a superior customer experience by hiring the best associates, developing them through LMS and vendor training, ensuring T.I.A. certification, providing career pathing and coaching, and supporting ASE certifications.
Properly schedule the team to meet customer needs during all hours of operation.
Effectively communicate with the team through daily huddles and bi-monthly store meetings.
Monitor email frequently for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers on vehicle conditions and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions as needed, typically several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources.
Manage daily preparation of the location, service desk, and equipment before business hours, and secure the location and unclaimed customer vehicles at close of business.
Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
Inspect the customer waiting area and parking lot for cleanliness daily before opening.
Enter any facility or equipment issues into the designated database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures.
Communicate with other levels of management as needed to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.